Shipping policy

We provide you with convenient and reliable transportation policies with the highest quality service attitude. We are committed to ensuring that your order is delivered safely and within time, allowing you to experience unparalleled service and care.

1. Transportation Scope

2. Transportation Service Provider

3. Transportation Timeliness

4. Shipping Costs

5. Order Tracking

6. Instructions For Receiving Goods

7. Returns And Refunds

8. Customer Support

1. transportation scope

Domestic delivery: ALEXCRAFT can provide delivery services to customers nationwide.


International shipping: We also support international shipping. For specific service scope, you can obtain information by contacting customer service.

2. transportation service provider

The shipping service providers we work with are reliable and experienced partners to ensure that orders are delivered promptly and safely.

3. transportation timeliness

Processing time: After the order is confirmed, we will process the order and arrange shipping within 1 to 2 working days.


Shipping time: Domestic shipping usually takes 3 to 7 working days, international shipping time depends on the destination, generally 7 to 14 working days.


Special orders: Shipping time for custom or personalized items may be extended and will be confirmed with the customer at order confirmation.

4. shipping costs

Domestic Shipping: We offer free shipping on domestic orders.


International Shipping: Shipping charges for international orders will be billed based on destination and order weight. Customers can view shipping details at checkout.

 

4.1.Shipping options

Free Shipping:

If you choose free shipping, your selected products will arrive at your chosen destination within approximately 20 working days after payment is completed. We will ensure that your merchandise reaches your chosen destination within a comfortable timeframe.
Please note: Free shipping, while an affordable option, may take longer.

 

Fast Shipping:

If you need the item urgently, we offer fast shipping service. The product you choose will arrive at your chosen destination within approximately 4 working days after payment is completed. This option ensures that you can enjoy your new purchase in the shortest possible time.
Additional Fees: Expedited shipping service will charge an additional $15 for postage to ensure your item arrives in the shortest possible time.

 

5. order tracking

Order Tracking: Once the order is shipped, the customer will receive an order tracking number and can check the order shipment status at any time through the order tracking system on our website.

6. instructions for receiving goods

Instructions for signing: Please make sure to check the integrity of the outer packaging of the package when receiving the goods, and check whether the goods are intact when the delivery person is present. If you have any questions, please contact our customer service team immediately.

7. returns and refunds

Regarding our returns and refunds policy, please see our Returns and Refunds Policy page for more details.

8. customer support

If you have any questions or need assistance with shipping your order, please feel free to contact our customer support team and we will be happy to provide you with assistance and solutions.