Privacy Policy

(Last updated: 04/6/25)

Alexcraft (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect your data when you visit or make a purchase from alexcraft.com.

All information is collected and processed in accordance with applicable privacy and data protection laws.

1. Information We Collect

Personal Information

To process your order and provide customer service, we may collect and store personal information, including but not limited to:

  • Name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment-related details (processed securely through third-party payment providers)

Automatically Collected Information

When you browse our website, we may automatically collect certain information such as:

  • IP address

  • Browser type

  • Device information

  • Access times

  • Pages viewed

  • Referring websites

This information helps us operate and improve our website.

2. How We Use Your Information

Order Processing

We use the information collected to:

  • Process and fulfill orders

  • Arrange shipping

  • Verify payments

  • Communicate order updates and confirmations

Providing Services

Your information may also be used to:

  • Provide customer support

  • Resolve disputes or troubleshoot issues

  • Improve our website, products, and service quality

  • Prevent fraudulent activity

3. Information Protection

Information Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, loss, or misuse.

Third-Party Service Providers

We do not sell, rent, or trade your personal information.

However, we may share information with trusted third-party partners strictly for purposes such as:

  • Payment processing

  • Order fulfillment

  • Delivery services

  • Website analytics

These partners are required to protect your information and may only use it as needed to perform their functions.

4. Cookies & Similar Technologies

Our website may use cookies, web beacons, and similar technologies to:

  • Improve browsing experience

  • Remember preferences

  • Customize content

  • Enable essential website functions

You may disable cookies through your browser settings. Please note that doing so may affect certain website functionalities.

5. Other Terms

Minors’ Privacy

Our services are not intended for minors under the legal age of consent.
If you are under this age, you may only use our website under the supervision of a parent or guardian.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.
Any significant changes will be posted on this page with an updated date.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: service@alexcraft.com
Business Address:
Alexcraft
12249 Holly Street
Riverside, California 92509
United States

7. Currency Conversion

By using our website, you (the visitor) agree to allow third-party processors to use your IP address to determine your location for currency conversion purposes.

A temporary session cookie will store the selected currency so prices remain consistent while you browse.
This cookie is automatically removed when you close your browser.