Refund/ Return Policy

1. Return / Exchange without Quality Issues

• You may request a return or exchange within 30 days of receipt.

• Reasons include: change of mind, ordering mistakes, better price elsewhere, or items not fitting.

• Rules:

  • Only one return/exchange per order.

  • Non-quality returns/exchanges allowed once per transaction, replacement must be same style & color.

  • Bank/PayPal fees are non-refundable.

2. Return / Exchange with Quality Issues

• For verified quality issues, requests can be made within 30 days of purchase.

• Exclusions:

  • Damage from misuse, third-party repair, personal alteration, or cosmetic defects.

  • Slight color differences due to lighting/photography.

3. Return / Exchange Conditions

• Items must be unused, unaltered, and in original packaging.

• Include all accessories, tags, and gifts (if any).

4. Exclusions

• Items not purchased from www.alexcraft.com.

• Used, damaged, or third-party repaired items.

• Missing invoice/order number.

• Requests after the 30-day period.

5. Process

• Contact service@alexcraft.com with your order details and reason.

• Include order number, item number, quantity, color/size (if applicable).

• Only one exchange per order; return is processed after exchange confirmation.

6. Shipping & Refunds

• Return shipping cost is on the customer; insured shipping recommended.

• Refund processed within 2 business days after item inspection.

• Refunds appear in your account in 10–15 business days.

• Deductions may apply for:

  • Non-quality returns: 5% bank fee + original shipping fee ($10)

  • Bundle discounts or free shipping adjustments

7. Warranty

• All jewelry carries a 1-year limited warranty from purchase.

• Replacements carry a 6-month warranty from the replacement date.

• Not covered: misuse, wear & tear, lost/stolen items, purchases from unauthorized resellers, or free gifts.

• All claims must be approved; contact service@alexcraft.com before sending items.