When it comes to returns, we provide you with convenience and confidence with our considerate and thoughtful service attitude. Our return policy is designed to ensure your satisfaction, no matter the time, we are dedicated to solving your problem and making your shopping worry-free.
1. Return Policy
2. Refund Policy
3. Special Circumstances
4. Customer Support
1. return policy
Acceptance Conditions: We accept return requests within 30 days of receipt of the goods. In order to return items, items must be in original and unused condition with all original tags and packaging attached.
Return Process: Please contact our customer support team and provide your order number and reason for return. We will guide you on how to return your item safely and smoothly. The shipping costs incurred during the return process are borne by the customer.
Inspection and Confirmation: Upon receipt of returned merchandise, we will inspect it to confirm that it is eligible for return. Once qualified, we will process the refund.
2. refund policy
Refund Method: Refunds will be made to the original method of payment. Refund processing time may vary depending on the bank or payment method, but is usually completed within 5 to 10 working days after confirmation that the return conditions are met.
Ineligible Items: If an item is not eligible for return, we will not be able to accept the return and will contact you to discuss next steps.
3. special circumstances
Customized or Personalized Items: Customized or personalized items generally cannot be returned unless they contain a manufacturing defect. We will confirm the details of the customized items with you at order confirmation and avoid possible misunderstandings.
Damaged or defective goods: If the goods you receive are damaged or have manufacturing defects, please contact us within 7 days of receiving the goods and we will solve the problem for you as soon as possible.
4. customer support
If you have any questions regarding returns or refunds, please feel free to contact our customer support team. We will do our best to support you and resolve issues.