Shipping policy

Shipping Coverage

  • We offer worldwide shipping.

  • At this time, customers are not able to select a specific carrier. All orders are shipped using our trusted standard logistics partners.

Shipping Fees

  • Free Standard Shipping on orders $65 USD and above.

  • $9.9 USD standard shipping fee for orders under $65 USD.

  • Shipping fees (if applicable) will be calculated and displayed at checkout.

Order Processing & Delivery Time

Your delivery timeframe consists of two distinct stages: processing and transit time.

a) Processing & Crafting Time

  • Standard Pieces: Processed and packed within 1–2 business days.

  • Customized & Bespoke Pieces: Crafted with care and processed within 7–15 business days.

b) Estimated Shipping Time

  • United States: 5–10 business days.

  • Rest of the World: 7–15 business days.

Please note that delivery times are estimates and may vary depending on final destination, customs clearance, or unforeseen logistics delays.

Order Tracking

Once your order has left our studio, you can track your shipment using your order number, email address, or tracking number.

👉 Track your journey here: https://alexcraft.com/apps/17TRACK

Need Help?

If you have any questions regarding shipping, delivery, or a custom piece in progress, please reach out to our support team: service@alexcraft.com.

Business Hours:

Mon – Fri, 9 AM – 5 PM (PST)