Privacy Policy

Alexcraft (“we”, “our”, “us”) operates this website and store to provide you with a curated shopping experience (“Services”). By using our Services, you agree to this Privacy Policy and the collection, use, and sharing of your personal information as described below.

1. Information We Collect

We may collect:

Contact info: name, email, phone, billing/shipping address
Payment info: card or financial details, transaction info
Account info: username, password, preferences
Order & usage info: items viewed, purchased, added to wishlist, returns, exchanges
Device & browser info: IP address, device type, unique identifiers
Communications: emails or messages you send us

We collect this information directly from you, automatically via our website, or through service providers.

2. How We Use Your Information

Provide & improve services: process orders, manage accounts, personalize shopping experience
Marketing & promotions: send updates, offers, and personalized advertising
Security & fraud prevention: protect accounts, prevent fraud, ensure safe transactions
Customer support: respond to inquiries and manage your relationship with us
Legal compliance: comply with laws, enforce policies, or respond to legal requests

3. How We Share Your Information

We may share your data with:

Shopify & service providers (payment processing, fulfillment, IT, customer support)
Marketing partners for personalized ads
Affiliates or corporate group members
Legal or business purposes (mergers, legal obligations, enforcement of policies)

Note: We do not sell your personal information. SMS/phone numbers for updates are never shared for marketing.

4. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

5. Children’s Privacy

We do not knowingly collect information from children under the age of 16. If you believe your child provided us information, please contact us to request deletion.

6. Security & Data Retention

We use reasonable measures to protect your data, but cannot guarantee perfect security.
Personal data is retained as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

7. Your Rights

Depending on your location, you may have rights to:

Access, correct, delete, or transfer your personal information
Opt out of sharing or targeted advertising
Manage email preferences

We do not discriminate for exercising these rights and may require verification of your identity.

Learn more: Shopify Privacy Portal

8. International Transfers

Your data may be stored or processed outside your country. Transfers from the EEA or UK rely on recognized mechanisms like Standard Contractual Clauses to ensure protection.